We helped a customer from Ireland who has a dispute with her shipping forwarder
An Irish customer purchased products from China for the first time. Due to the production delay of the manufacturer and problems with the connection between the manufacturer and the freight forwarder, the customer missed the scheduled ship, resulting in a significant increase in shipping costs and other losses.
The manufacturer and freight forwarder, shirking their responsibilities, having no responsibility and integrity, each fabricating a story full of lies and greed, seriously damaging the international reputation of China's manufacturing industry. The foreign customer cried, "We really regret buying from China." After receiving the customer's request, we acted as a free agent for the customer and helped the customer recover some of the losses.We also introduced other aspects of China to the clients and helped our clients build confidence in Chinese manufacturing and Chinese businessmen.